30-Day Money Back
HAPPINESS GUARANTEED
Our products come with an absolute 30-day money back guarantee. Simply return the goods within 30 days enclosing a copy of the invoice or transaction slip, and we will initiate a 100% refund.
Customer Support Center
Returns & Refunds
We aim for pure customer satisfaction. If you are not happy with your purchase, our returns procedure is simple, direct, and completely transparent.
Instant Policy Evaluator
Check Return Eligibility
Adjust the parameters below to verify if your order satisfies our guarantee policies.
Days since delivery15 Days
1 day30 days (Standard Guarantee)45 days
Eligible for Return
30-Day Money Back Guarantee
Eligible for 100% Refund or free replacement. Please include a copy of the invoice in your package.
Policy Window: 30 days for general refunds | 7 days for transit damage
Our Guarantee Policies
Transparent Returns Process
We stand behind the absolute high-fidelity quality of our AV cords, adapters, and equipment. Here are our exact refund policies.
Damaged / Incomplete
7-DAY TRANSIT COVERAGE
If your package arrives physically compromised, incomplete, or damaged, please alert us within 7 working days. Based on your absolute preference, we will dispatch an instant replacement or offer a full refund.
Delivery Responsibilities
TRANSIT DETAILS
Transit and delivery times are estimates. Deliveries generally occur between 9 am and 6 pm. We take no legal responsibility for delivery failures due to incorrect addresses or pincodes supplied during checkout.
Step-by-step instructions
How To Return Your Item
We make the return process extremely straightforward to value your operational time.
01
Request Return
Contact our customer care via WhatsApp or Email. Provide your Order ID (e.g. ETZ-98241) and reason for return.
02
Pack with Invoice
Safely package the items. Enclose a print copy of your purchase invoice stating the reason for return.
03
Carrier Handover
Handover the package to our pick-up courier, or drop it at a local post service if reverse-pickup isn't in your region.
04
Payout / Exchange
Upon package receipt, our hub inspects quality within 48 hours and triggers your 100% refund or fast replacement.
Common Questions
Returns & Refunds FAQs
Fast Processing Hub
Initiate a Return Today
Ready to return an item or request a high-fidelity replacement? Reach out to our logistics desk to secure your reverse shipping pick-up slip.